Implementing an AI chatbot:
Key steps:
1. Define objectives (support, sales, info)
2. Map typical conversations
3. Choose technology (RAG, fine-tuning)
4. Prepare knowledge base
5. Test and iterate
Technologies:
- SaaS solutions (Intercom, Zendesk)
- Custom development
- LLM API integration
Best practices:
- Human escalation planned
- Clearly defined scope
- Conversation monitoring


